If you are interested in a frame or whole/partial bike – or simply want to get more information – please call 206-852 5199 or email firstname.lastname@example.org. If I’m not here I’ll get back to you as quickly as possible. If you are in or are visiting Seattle I’ll be happy to meet you in person and give a tour of our small facilities. While the telephone machine is an excellent invention, if there are details that are important to you: sizing, paint/decal choices, component standards, etc. – I do ask that you put as much information in email form as possible.
I try to keep wait times to a minimum and to keep our customers in the loop regarding their place in the queue. Most frames are built in order of sale, although some complicated or prototype builds may happen sooner or slower than originally anticipated.
Deposits and Payments
For interested customers I’m happy to render preliminary drawings in BikeCAD so you can see how your proposed frame will look from my perspective. I’m also happy to give a detailed price quote for your new bike. After a few drawings have been made, however, I require a commitment in the form of a deposit to continue any further design work. Once you have made your deposit, the price quoted is set. Deposits are listed here and clicking the “Add to Cart” button will take you to our PayPal page.
I do ask for a fairly substantial deposit, which serves several purposes: it keeps both parties focused on the build, it tends to weed out less-serious customers, and it provides capital to offset the costs of producing your new frame or bicycle.
A final invoice will be sent about the time your frame or bike is nearing completion – usually as we start to assemble or when back from paint or finishing. Payment may be through PayPal, personal check, bank check, wire transfer, and credit cards.
We realize that sometimes an order will get cancelled. In most cases I reserve the right to withhold up to $250 from your deposit as compensation for time spent on emails and phone calls and for drawings rendered. This is not intended to be punitive but simply as a guarantee that I will be paid a reasonable wage for my time and efforts. In the case where a deposit has been made but little or no time has been invested a full refund is likely.
Once we have started cutting tubes for your new frame, a refund for the deposit is unlikely. We will refund a portion of a deposit paid on a whole bike order, however.
This is a bit of a can of worms. Some customers fit their new bikes just great and we don’t have to make any changes. But still some bikes need a little tweaking to be comfortable, and some are simply in need of a good professional fit to enjoy their new bicycle. While we don’t have huge amounts of faith in the bike fit industry as a whole, we realize fitters need to pay the rent too and some of them are quite good at what they do.
The best scenario is when Andy or I can see you on your bike and tweak it as needed; second best is when you are happy with your current fit and few changes will be made. Beyond these scenarios, fitting can be tricky and may involve seeing a professional fitter.
The No List
This where we really shine! Di2 and disc brakes are iffy but we’re getting there. On titanium frames you may not have a pump peg, rack mounts, or front der tab. On travel bikes you can’t have a pump peg or disc brakes. I’m sure I’ll think of more…
We warranty all frames we sell for as long as the you – the initial purchaser – own the frame unless otherwise specified. This covers tubing and craftsmanship; paint is not covered. Shipping, for warranty purposes, will be paid by the customer. Problems do come up now and then, our job is to make them go away and keep you happy.
Paint and decals
We like single-color paint schemes here at HampCo, maybe with a stripe or panel worked in, but we like simplicity most of all. We do several Team 7-Eleven paint schemes each year, both Huffy-style and the Eddy Merckx version. We have plenty of good ideas – and plenty of opinions – on colors that work well or you can send us the PPG code of that ‘62 Galaxie 500 you’re trying to match as paint codes are available at most automotive paint shops. Our current color choices are shown on this page and are included with the price of a steel frame. Team 7-Eleven paint adds $200, most custom colors are $100, stripes are $100 for 3, panels are $50 each.
We use primarily PPG automotive paints so samples and chips are available worldwide – but touchup paint is problematic as this is a two-part catalyzed paint system (like epoxy). We can also strip, refurbish, and repaint your older Hampsten frame and fork, usually starting at $500 – please inquire. This price includes alignment check, application of Framesavr, fork inspection for visible damage; shipping is usually extra. Paint on titanium frames starts at $350; ti refurbishment with new decals is $200.
Our Classic decals are designed by famed typographer Paul Barnes – the font is called “Andy Hampsten” – and feature a re-drawn boar and brand-new down tube graphic. We have most or all of these decals in stock and we don’t make custom decals. In solid colors we have:
With solid color fill and contrasting outline we have:
Yellow with red outline
Blue with dark blue outline
White with black outline
New for 2012 is our Script logo, designed by Rich Roat and the folks at House Industries:
Smilin’ Andy on the seat tube, as always, or a boar by request.
We are happy to build you a whole bike from scratch, or we can do a partial build, or wheels only – whatever works for you. But we avoid working with used parts if possible.
Every frame is checked and prepped after receiving it back from paint or finishing and, if you request it, we can apply Framesavr anti-rust goo. We assemble all whole bikes in-house and I personally pack each frame or bike for shipping.
If you’ve ordered a frame and fork it will arrive in a custom frame box with scads of (mostly) recyclable material. If you’re getting a whole build with wheels it will arrive in an Air Caddy box for easy packing and quick assembly. If you’ve ordered a frame with partial build and no wheels it’s a pain in the butt but we’ll still get it to you.